PHH Mortgage assists customers impacted by hurricanes

Sep 14, 2017

As the communities impacted by Hurricanes Harvey and Irma work hard to get back on their feet, PHH has implemented a number of initiatives to ease the burden for affected customers.

For at least 90 days, PHH has suspended late charge assessments and credit reporting, placed a moratorium on foreclosures and is offering forbearance of payments for all customers adversely impacted by the hurricanes. PHH will work with qualified customers to place them in a loan modification program if they cannot make their mortgage payments after the forbearance period. The company has also implemented a streamlined insurance claims process.

Steve Staid, Senior Vice President, Servicing, said, “Our thoughts and prayers are with the many people and communities who have been impacted by the recent storms. At PHH we strive to make a positive difference for our customers and the communities in which we operate – during the good times and bad. As our customers navigate through this difficult time, we want to do our part to make that process a little easier.”

In addition to helping its customers, PHH is matching all donations made by its employees to charitable organizations providing hurricane relief services with a donation to the American Red Cross.