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Commercial Servicing

  We Make Your Loans Worth More®


A leader in the commercial mortgage industry managing performing and non-performing loans to maximize the value of our clients’ real estate investments since 1993.

Default Management and REO

PHH takes a disciplined approach to the management and resolution of performing, sub-performing and non-performing loans and real estate. We evaluate all viable resolution strategies to determine the most effective strategy for generating the highest net present value for the owner.

PHH's Dual Track Process ensures the proper resolution for maximum proceeds. A business plan is developed for each loan and real estate asset. The plan evaluates and assesses the exposure risk, establishes the strategy and estimates the anticipated cash flow and timeline for resolution. We continue to attempt a workout resolution throughout the foreclosure process while ensuring issues raised during the foreclosure are resolved to avoid lengthy delays.

Properties for Sale

Properties for Sale


Small Balance Commercial Servicing

We approach servicing your loan investments with the same level of diligence, and expertise as we manage our own. PHH Mortgage manages loans nationwide covering a property mix of Industrial, Retail, Mixed Use, Office, Multifamily, Warehouse, Residential Transition Loans and Bridge Loan assets. A seasoned, tenured staff, state-of-the-art technology, broad experience, and proven best practices make PHH a servicer of choice in all aspects of small balance commercial portfolio management.

We employ the following when managing a small balance portfolio:

Leverage our expertise
  • Leverage our expertise next icon 1 Extensive borrower outreach capabilities
  • Leverage our expertise next icon 2 Existing management infrastructure with commercial oversight
  • Leverage our expertise next icon 3 Dedicated loss mitigation team with extensive commercial experience
Consultative Borrower Interaction
  • Consultative Borrower Interaction next icon 1 Business, property and tenant management with insight into the borrower' experience
  • Consultative Borrower Interaction next icon 2 Review of property and borrower financials
  • Consultative Borrower Interaction next icon 3 Determine and convey payment options to the borrower
Default Management
  • Default Management next icon 1 Monitor and attempt to hedge delinquency prior to grace period expiration
  • Default Management next icon 2 Begin front-end collections on the fourth day of delinquency
  • Default Management next icon 3 Engage special servicing team upon demand expiration or if default is imminent
  • Default Management next icon 4 Special Servicing manages loan until the delinquency is resolved or the loan is liquidated
Consultative Investor Interaction
  • Consultative Investor Interaction next icon 1 High touch, single point of contact to manage our Investors needs
  • Consultative Investor Interaction next icon 2 Customized reporting package ensuring portfolio data is always accessible