Get to Know PHH

Schedule a time to talk with the PHH Subservicing Team to learn how PHH, and our award-winning servicing, can help you! Email christina.grenga@mortgagefamily.com today to set up a meeting. 

Subservicing can help you reduce costs, shorten delinquency timelines, manage compliance and increase portfolio performance.

PHH Mortgage was recognized with top honors for servicing excellence from the GSEs this year: Freddie Mac’s Gold SHARPSM award, Fannie Mae’s STARTM performer recognition for General Servicing, Solution Delivery and Timeline Management and HUD’s Tier 1 servicer ranking.

Now is the time to consider a subservicer and PHH should be your only consideration. Here’s why:

Best in Class Servicing Metrics

PHH offers borrowers unmatched customer service, including a speed of answer rate of 2-3x faster than the industry average.

Best at Managing Delinquency Timelines

PHH is 12 months faster than the entire industry in 30+ DQ to REO and outperforms the industry in curing 60+ delinquent loans by 15%

Investor Portal

Executive dashboards and on-demand reporting tools provide our clients with subservicing and regulatory performance data, as well as portfolio trends. 

Full End-to-End Recapture Program

Protect runoff with a dedicated recapture unit that can help drive new refi leads so you can expand origination capacity.

 

 

Additional Benfits of Choosing PHH

 

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    Exceptional Customer Service: Client managers are required to respond to each client inquiry within 24 hours leading to a substantial reduction in customer complaints. A recent client saw a 70% reduction in complaints in the first 6 months after switching to PHH.
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    Smart Technology: An online borrower portal and mobile app allow customers to easily self-service their loans by making payments, seeing loan details and setting up financial goals.
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    Competitive Pricing: On average, PHH is able to save clients who transfer their portfolios 25% in service fees. For one recent client that totaled nearly $1.5M in just 12 months.
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    We Help Grow Your Portfolio: Looking to expand your portfolio to include HECMs, HELOCs, and/or fix and flip lending? PHH is the only large scale, full service end-to-end provider for reverse subservicing in the industry, we have a long history of subservicing HELOCs, and in addition to servicing various types of loans, we can also handle the draws.

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