News

PHH Mortgage Announces Enhancements to the Proprietary AI Assistant Client Technology

AI assistant, known as LASI, continues to improve the client experience in LoanSpan, PHH’s proprietary client analytics and reporting platform.

February 16, 2026 – PHH Mortgage (“PHH” or the “Company”), a subsidiary of Onity Group Inc. and a leading non-bank mortgage servicer and originator, today announced updates to its LoanSpan AI assistant, LASI, following its successful launch in February of 2025. These enhancements build on LASI’s original capabilities and reflect PHH’s commitment to continuous innovation and client experience improvement.
 

Key LASI enhancements:

• Allows retrieval of call recordings, giving clients quicker access to critical customer interactions. This self-service capability streamlines access for quality checks, audits, and borrower escalation reviews, aiming to make the process faster and more efficient, transparent and client-driven. •
• Provides ability to quickly access loan‑level information, giving clients faster insight and on‑demand visibility to support more efficient question resolution.

 

Originally introduced by PHH Mortgage in February 2025, LASI has helped PHH subservicing clients quickly access data and insights through LoanSpan.com. The initial LASI offerings included:

• Ability to retrieve information from hundreds of documents such as policies and procedures, user manuals, client communications, presentations, educational videos and more.
• Intelligence to understand unstructured questions at a detailed level and provide thorough responses.
• Eliminates the need to manually search and review various documents.
• Seamlessly escalates questions to PHH’s Client Relations team.
• Built-in security measures to protect sensitive information.

 

“The latest updates to LASI underscore PHH’s commitment to leveraging technology that ultimately enhances the client experience and partnership through transparency,” said Walt Mullen, Executive Vice President and Chief Strategy Officer at Onity Group. “Our continuous innovations aim to make it more simple and more efficient for our clients to access the information they need, whenever they need it, with significantly less effort, 365 days a year, 24/7.”
 

LoanSpan is PHH’s proprietary knowledge platform designed for its subservicing clients to access a wealth of information about their customers and their portfolio, as well as various tools and resources. Clients can also utilize an integrated analytics tool to view customizable dashboards to monitor portfolio and loan-level performance and KPIs. The platform is a “one-stop shop” for PHH’s clients, many of whom have said it is a best-in-class offering for both loan and customer data and insights. LoanSpan completed a comprehensive upgrade in 2023 to enhance the user interface and incorporate additional self-service tools. LASI is an investment in the latest AI technology and demonstrates PHH’s commitment to proactively invest in improvements to exceed the needs of the client.
 

About PHH Mortgage
PHH Mortgage, a subsidiary of Onity Group Inc. (NYSE: ONIT), is one of the industry’s largest full-service mortgage banking companies in the United States. The PHH Mortgage platform offers industry-leading products and solutions across the entire lifecycle for residential, commercial, and reverse mortgages including correspondent lending, MSR/Co-Issue, subservicing and portfolio retention. For nearly 40 years, PHH Mortgage has maintained a commitment to offering innovative lending and servicing solutions to our clients and their borrowers while providing an unwavering dedication to customer service deeply rooted in ethical and responsible practices. For additional information, please visit phhmortgage.com or business.phhmortgage.com.
 

For Further Information Contact:
Derek Cuculich, Director, External Communications
(561) 614-2175
mediarelations@onitygroup.com