Servicing Solutions
Don't Settle for Sub(Par) Servicing
A top-notch and award-winning subservicer like PHH can help you reduce costs, shorten delinquency timelines, manage compliance and increase portfolio performance. You have two primary business goals: provide your borrowers with superior customer service that fosters lasting relationships and drives retention, and manage the ongoing costs of maintaining that level of service. Let PHH help. Make the change today!
Why Partner with PHH
We Don't Stop Working For You and Your Customer
Customer Satisfaction
We Don't Stop Working For You and Your Customer
Operational Excellence
We Hold Ourselves to A Higher Standard & Our Results Speak for Themselves
Maximizing your ROI
Results You Can Bank On
Operational Excellence
We Hold Ourselves to A Higher Standard & Our Results Speak for Themselves
PHH Mortgage is a multi-year award winner of Fannie and Freddie awards and has a HUD Tier 1 Ranking. We are the only subservicer in the U.S. to receive both Fannie STAR and Freddie SHARP recognition for the last 4 consecutive years.
Customer Satisfaction
We Don't Stop Working For You and Your Customer
Stay connected with customers and share electronic account statements
Used to share monthly account updates, communications mandated by regulatory bodies, welcome letter, etc.
Web portal
Central hub with all details on the loan. Also allows customers to make payments, setup escrow, complete forbearance application
Mobile app
Provides exactly the same features as the web portal, leading to increased accessibility
Chat bots
Provide customers quick access to loan related details, make payments, etc.
IVR
Provide customers quick access to loan related information and a range of services without having to interact with an agent
Call center
Agents provide specialized support with customer inquiries and assistance with issue resolution or home retention
Maximizing your ROI
Results You Can Bank On
We know firsthand what is important to you as an owner of mortgage assets.
Loss Mitigation
Effectiveness
An industry leader in helping Homeowners avoid foreclosure – and the exclusive subservicer for VASP
Default Timeline
Velocity
Velocity
When foreclosure can’t be avoided, our timelines consistently beat the industry
Escrow Advance
Minimization
Minimization
Active management of the escrow analysis cycle reduces your advance carry costs
MSR
Marketplace
Marketplace
A stable of active MSR Investors if you need to adjust your MSR ownership position
Recapture – Portfolio Defense
Various tailored strategies to maximize refinance portfolio value
Servicing Oversight
Compression
Precision servicing from an award-winning servicer reduces your oversight efforts
Cash Posting
Acceleration
Acceleration
Funds deposited into your P&I and T&I accounts 1 day sooner as part of our standard service
Technology & Controls
Partnership through Transparency
LoanSpan’s AI Assistant retrieves valuable data quicker and easier
A looking glass into all key operational metrics, SLAs, and regulatory compliance
Branding & Recapture
End-to-End Branding and Customer Retention Touchpoints
Website, Chatbot and Live Agent Chat
For customers who prefer digital tools, our Homeowner Portal provides 24/7 self-serve access to key account information and common loan-level functions.
Welcome Communications
Our initial outreach to the Homeowner. It includes all the legally required notices as well as additional helpful correspondence, videos, and emails (if opted in).
Inbound Phone Calls
We offer a sophisticated 24/7 self-service IVR for Homeowners who wish to access it as well as traditional call center coverage.
Homeowner Correspondence
We recommend thoughtful incorporation of your brand for impactful, positive communications.
